These terms (“Terms”) govern access to and use of the Répondia solution (the “Solution”), which enables venues in particular (restaurants, hotels, private beaches, etc.) to handle customer requests, including the management of missed calls and WhatsApp messaging.

1) Publisher – Contact

The Solution is published by Répondia SAS
16 Bis boulevard de Montréal, 06200 Nice, France
Contact: Natan Darhi – natan.darhi@repondia.com

2) Definitions

• “Client”: the professional venue subscribing to the Solution.

• “End User”: any person contacting the Client (e.g. via WhatsApp).

• “WhatsApp/Meta”: third-party services (WhatsApp Business Platform, Meta Business Manager, etc.).

• “Data”: data processed through the Solution (messages, logs, metadata, etc.).

3) Purpose

Répondia provides a Solution enabling the Client to:

• qualify and process incoming requests (in particular following missed calls);

• start a conversation via WhatsApp with the End User;

• organise follow-up (e.g. reservations, information, private hire, etc.).

4) Access – Requirements – Account

4.1. The Solution is reserved for professional use.
4.2. Access may require the configuration of third-party services (e.g. WhatsApp Business, Twilio, etc.). The Client is responsible for providing accurate information and keeping its access credentials secure.
4.3. Répondia may refuse or suspend access in the event of non-compliance with these Terms or with the applicable WhatsApp/Meta policies.

5) WhatsApp/Meta third-party services – Acceptance of the rules

5.1. The Client acknowledges that the use of WhatsApp is subject to the terms and policies of WhatsApp/Meta, in particular:

• WhatsApp Business Terms of Service

• WhatsApp Business Messaging Policy

• where applicable, the Meta Terms for WhatsApp Business (API billing, Meta rules).

5.2. Répondia is not responsible for interruptions, suspensions, rule changes, or decisions by WhatsApp/Meta affecting the number, the WABA, deliverability, or the Client’s access. WhatsApp/Meta may apply enforcement measures (restriction/suspension) in the event of violations (spam, abuse, etc.).

6) WhatsApp compliance obligations (OPT-IN / OPT-OUT / anti-spam)

6.1. Mandatory opt-in: the Client undertakes to obtain all required authorisations/consents (and more generally to comply with applicable laws) before sending messages to an End User on WhatsApp.

6.2. Opt-out: the Client must provide a simple means to unsubscribe (e.g. “STOP”) and promptly honour any opt-out request. After opt-out, no messages must be sent, unless the End User subscribes again.

6.3. Anti-spam / quality: the Client shall not send unsolicited bulk messages, engage in misleading practices, or send messages that do not comply with WhatsApp rules (including template classifications, frequency, content).

6.4. Prohibited/restricted content: the Client undertakes not to use the Solution for content or activities prohibited by the WhatsApp/Meta policies (illegal content, hate, harassment, fraud, etc.), and to comply with restrictions relating to regulated products/services.

7) Permitted use – Prohibitions

7.1. The Client undertakes to use the Solution only:

• to interact with End Users in connection with its business activities;

• in compliance with the Terms, the law, and the WhatsApp/Meta policies.

7.2. Prohibitions (non-exhaustive):

• bypassing technical limitations or WhatsApp/Meta rules;

• using contact lists without valid opt-in;

• impersonating an identity / misleading the End User;

• attempting to extract or reuse data outside the scope of the service.

8) “No emergency services”

The Solution and WhatsApp messaging services do not replace telephone services and cannot be used to contact emergency services (police, fire brigade, ambulance, etc.). The Client must retain an independent means of contacting the emergency services.

9) Data – Confidentiality – Hosting – Retention

9.1. Hosting: operational data of the Solution are hosted in Belgium (EEA), subject to support operations by certain service providers which may involve access from outside the EEA with appropriate safeguards.

9.2. Processors: Google Cloud Platform, Firebase, Twilio, FlutterFlow.

9.3. Retention: by default, operational data (e.g. logs, content necessary for the service) are retained for 3 months, unless required otherwise by law or for dispute management.

9.4. Detailed processing rules are set out in the Répondia Privacy Policy (separate, published and accessible document).

10) Intellectual property

10.1. Répondia retains all intellectual property rights in the Solution (software, interfaces, trademarks, documentation).
10.2. The Client is granted a non-exclusive right to use the Solution for the duration of the contract/subscription, for its internal needs.

11) Financial terms (if applicable)

Pricing, payment terms, and any fees related to third-party services (WhatsApp/Meta, Twilio, etc.) are set out in the Client’s quotation/purchase order/contract.
The Client acknowledges that use of the WhatsApp Business APIs may be subject to billing rules defined by Meta/WhatsApp.

12) Support – Maintenance – Updates

Répondia provides support according to the arrangements agreed with the Client. Répondia may evolve the Solution (improvements, fixes, security), including where changes to WhatsApp/Meta require it.

13) Suspension – Termination

13.1. Répondia may suspend access (in whole or in part) in the event of:

• breach of the Terms or WhatsApp/Meta policies;

• security risk, fraud, or abuse;

• legal injunction or request from a competent authority.

13.2. In the event of suspension/termination, the Client remains responsible for its legal obligations (in particular towards its End Users).

14) Liability

14.1. Répondia uses reasonable means to ensure the proper operation of the Solution, but does not guarantee:

• the absence of interruptions (including those linked to third parties);

• a WhatsApp deliverability rate;

• commercial performance (e.g. number of reservations).

14.2. Répondia cannot be held liable for decisions, suspensions, or limitations imposed by WhatsApp/Meta in the event of the Client’s non-compliance.

15) Governing law – Disputes

These Terms are governed by French law.
In the event of a dispute, the parties shall seek an amicable resolution before any legal action. Failing that, jurisdiction is assigned to the competent courts within the jurisdiction of Nice, unless mandatory provisions provide otherwise.

16) Contact

Foaster Technologies – Répondia
16 Bis boulevard de Montréal, 06200 Nice
natan.darhi@repondia.com