This is a major step for Répondia:
We’re delighted to announce the launch of a pilot program for the Accor Group!

As part of this initiative, several properties across different segments will be equipped by Répondia to optimize reservation handling and enhance the guest experience.

Between setup, welcome, and service, each restaurant misses hundreds of calls every month.

The result: lost revenue, no visibility, and guests frustrated by the lack of response.

Thanks to Répondia, every missed call is instantly followed by a WhatsApp conversation handled by an AI agent to recover the booking and answer guest questions.

This demonstrates two things:
• the revenue loss linked to missed calls is now a topic recognized by leading industry players;
• Répondia’s ability to deliver a solution that is both reliable and powerful for groups with such demanding standards.

A big thank you to the teams involved, and a special mention to Vincent Digne, who immediately understood the stakes and the potential of this collaboration!

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